UI, UX, CX and CRO

Commerce UX (User Experience) is a critical aspect of ecommerce that focuses on creating a seamless, intuitive, and enjoyable shopping experience for users. A well-designed commerce UX prioritises ease of navigation, ensuring that customers can quickly find products, access information, and complete transactions with minimal friction.

Key elements include responsive design for mobile compatibility, clear and compelling product descriptions, high-quality images, and user-friendly search and filter options. Additionally, a smooth checkout process, with multiple payment options and minimal steps, reduces cart abandonment rates and enhances customer satisfaction.

Personalization plays a significant role in commerce UX, with tailored recommendations and dynamic content that resonate with individual user preferences. Incorporating user feedback and continuously optimising the interface based on analytics and usability testing helps businesses stay ahead of customer expectations. Ultimately, a superior commerce UX not only drives conversions and sales but also builds brand loyalty by providing a positive, memorable shopping experience.

Key Focus Areas:

  • UX Audit

  • User Interface Analysis

  • Navigation

  • Accessibility

  • Personalisation & Relevance

  • Persona Identification

  • Customer Journey Mapping

  • A/B & MVT

  • Generative and Self Service

Resources:

  • Baymard

  • NN

  • Medium

  • Lots more to follow (with reviews and use cases)